To Our Valued Customers and Local Communities –

For 25 years, the health, safety, and well-being of our customers, team members, and communities have been our top priority. This is why we are actively monitoring the COVID-19 outbreak and its effects in the communities we serve.

As part of our Company protocols, we have increased the awareness for a higher level of cleanliness in our branches.  We are also following the guidelines of the CDC to make our community spaces as safe as possible for you. Our team members are required to wash their hands frequently and make appropriate social distancing and office hygiene a priority. We have also instructed any team members who may not be feeling well to stay home as a precaution and to self-monitor their symptoms.

In addition, we are working to reduce the amount of traffic in and out of our offices. We have many tools available that allow you to manage your account from the comfort of your own home:

  1. Download the PFSAUTO® Mobile App – This app allows you to manage your account and make payments all from the comfort and safety of your home. You can find your local office information, receive notifications, make payments, and more! Click Here to Download.
  2. Text Alerts – If you need to be notified when a payment is due, and want to make a payment from your phone, sign up for text alerts by visiting:
  3. Office Phone Numbers – If you don’t already have your local office’s phone number, you can find it by visiting the following link:
  4. Customer Relations – If you have any issues that fall outside of the normal questions your local office can answer, you may call 1-866-281-7043.

As the situation unfolds, our offices may implement additional actions to ensure customer and team member safety. Please visit our website for any future updates.

Thank you for your patience as we handle the ever-changing impact of this situation. We greatly appreciate your business and are committed to your safety and providing you with excellent customer service.


Heidi Bolton