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GET ANSWERS TO OUR MOST COMMONLY ASKED QUESTIONS ABOUT PROFESSIONAL FINANCIAL SERVICES.

Frequently Asked Questions 

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PFS provides several convenient methods for making your payment:

  1. Mobile App – Download the PFSAUTO® Mobile App to manage your account and make payments online for no additional fee. Learn more about the mobile app
  2. Customer Portal – Access our brand new Customer Portal using your phone, tablet, or laptop. Make payments, and manage your account with no download required! No additional fee. Get Started
  3. In the Branch – Payments can be made at any of our locations during normal business hours. Business hours are typically Monday-Friday, 8:30am to 5:30pm. We accept cash, checks, money orders, or cashier’s checks. We also accept debit cards and some prepaid cards at your designated PFS branch for no additional fee. Find your nearest location
  4. Regular Mail – Send check, money order, or cashier’s check to the address listed on your statement. No additional fee. Do not send cash via mail.
  5. Phone – Contact your local branch to make debit card payments during regular business hours with no additional fee. Business hours are typically Monday-Friday, 8:30am to 5:30pm. Find your nearest location
  6. Online Payments – Make a one-time monthly payment or enroll in the recurring payment option. A convenience fee may apply to online payments. Pay Now
  7. Toll-Free Automated Payments – Our Direct Pay option provides 24/7 access for you to make a payment via our automated telephone system. Simply call 866-996-2876 and have your Professional Financial Services account number, branch number, and valid checking account ready. A convenience fee may apply to toll-free payments. 

Please mail all payments to the address listed on your monthly statement. Do not send cash via mail.

Be sure to include your account number on your check or money order.

Please contact the local PFS branch that manages your account. 

Please contact the local PFS branch that manages your account.

Please contact the local PFS branch that manages your account and they will provide you with an accurate payoff amount.

To expedite our release of the title to the vehicle, we recommend making your final payment at your local branch.

Please contact the local PFS branch that manages your account to confirm your mailing address.

There are many tools we can consider to help you get back on track. Good communication is the key. Contact the local PFS branch that manages your account and discuss the situation with your account representative. 

If you would like to request to change your due date to better suit your family budget, please contact the local PFS branch that manages your account. 

If you would like to see if you qualify for a deferred payment, please contact the local PFS branch that manages your account.

Yes. Your contract requires that you insure your vehicle with comprehensive and collision insurance. You also must maintain liability insurance as required by law. You must maintain this insurance throughout the term of your contract. To comply with this requirement, the insurance policy must include: insurance coverage naming each borrower/co-borrower; a complete description of the vehicle financed, including the Vehicle Identification Number (VIN); PFS named as loss payee; and coverage in effect from the date of purchase.

If you have additional questions, please contact the local PFS branch that manages your account.

If your required insurance lapses, Collateral Protection Insurance (CPI) will be purchased on your behalf. The premium amount of the CPI policy will be added to your loan balance and your monthly payment will increase accordingly. For further explanation, please contact the local PFS branch that manages your account.

If you wish to dispute any information that we have furnished to a credit bureau, your dispute must be in writing and mailed to us c/o Consumer Reporting, PO Box 3146, Spartanburg, SC 29304. Your dispute must include: your name, address, telephone number, and account number; the specific information you are disputing; and an explanation of the basis for your dispute. In addition, you should attach all supporting documentation and other information necessary to substantiate the basis of your dispute.

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